FREQUENTLY ASKED QUESTIONS (FAQS)
QUESTION #1: I HAVE TROUBLE VIEWING IMAGES AND VIDEOS CORRECTLY. WHAT SHOULD I DO?
We recommend that you try the following things …
- Use the Google Chrome browser or Apple Safari browser. Do not use Microsoft Internet Explorer as it frequently fails to display content correctly.
- Disable plug–ins.
- Be sure you have Javascript enabled in your browser settings.
- Access your course from an unrestricted network. (Likely your home.)
- If you are attempting to access the course from behind a firewall, contact your local IT administrator or department to temporarily disable the local firewall. You may even suggest disabling the firewall for the unique edX IP address.
QUESTION #2: CAN I DOWNLOAD LECTURE VIDEOS FOR WATCHING THEM LATER?
Yes. Each video lecture is provided in a downloadable copy. Please click on “Download Video” button located below each video in a unit/page in order to download the video to your computer. (Video is provided in MP4.)
QUESTION #3: HOW MAY I WATCH THE LECTURE VIDEOS IN STANDARD OR HIGH–DEFINITION QUALITY?
For high–definition (HD), click on the the “HD” button on the control bar of each video. Once it turns red, you will view the video in HD. Otherwise, by default, videos play in standard definition.
QUESTION #4: CAN I ACCESS THE COURSE ON MY PHONE OR MY TABLET?
Yes. As of this writing, edX provides mobile applications for both iOS and Android devices. However, these mobile applications only deliver video content. As such, if you rely on a mobile application you will not receive the full learning experience that this course aims to provide.
QUESTION #5: HOW CAN I DOWNLOAD LECTURE TRANSCRIPTS?
To download a transcript, please select one of the downloading options. “.srt” file or “.txt”.
SubRip (.srt) file transcripts contain time–codes that allow the video player to identify when exactly to show a line of text. In some transcripts the time–codes appear without any line separation at the beginning of the file. Scroll down and you will see the actual text.