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GENERAL FAQ

How do I earn a certificate of achievement in this course?

Taking this course is completely free, however if you want to earn a certificate you must: 1) Pay USD 25 and complete successfully the ID verification process of edX. 2) Have a final grade of 65% or higher. 

What is the deadline for completing the coursework?

To obtain a certificate, you must complete the activities and the questionnaires by March 28, 2016 at 11:59 pm Eastern Daylight Time (March 29 at 5:00 UTC), which is when the course ends.

What happen if I do not finish the ID verification process or I do not pay the USD 25 before the deadline to do so?

If you do not pay or do not finish the ID verification process of edX, we cannot issue a certificate of achievement. Take into account that you have until March 21 at 6:59 pm Eastern Daylight Time (March 21, 23:59 UTC) to pay and complete the ID verification process.

IF I INITIALLY CHOOSE TO AUDIT THE COURSE, CAN I UPGRADE TO VERIFIED CERTIFICATE AFTERWARDS?

Yes, you have until March 21 at 6:59 pm Eastern Daylight Time (March 21, 23:59 UTC) to do so.

When and where will my certificate be available?

If you earned at least the minimum score (65%), you can download your certificate from the platform (your dashboard) 2 weeks after the course ends. We will not send the certificate to your home.

Can I change my answer to a question after marking it?

You have two opportunities to answer the multiple choice questions. You only have one opportunity to mark your answers to the questions verifying your participation in forums and activities.

Why does an image of a pen and notebook appear near the topics menu on the left column of the screen?

That means that there are questions to answer or an evaluation in that unit. You may answer all of the questions for the course until March 28, 2016 at 11:59 pm Eastern Daylight Time (March 29 at 5:00 UTC), when the course ends.

Will the course materials be accessible after the course ends?

Yes. You will have access to the virtual platform and the course materials after the course ends, but you may not request a certificate at that time. However, the academic resources will be available at all times in my courses section (dashboard) of your edX account.

Will I receive a refund if I change my mind after paying for a verified certificate?

To ask for a refund, please send an email to billing@edx.org. Don't forget to include the order number. Please do not include information about the card number used for the transaction.