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FREQUENTLY ASKED QUESTIONS

For general questions about the platform, please consult the edX Help Center page

Note: Any links provided may take you to a website outside of the edX platform.

1. Is this a paced or self-paced course?

This course is self-paced.

In a self-paced course, students can complete the coursework and assignments as quickly or as slowly as they want. This means that you can go beyond the basic lectures and activities to spend more time on the course content without having to worry about looming deadlines.

2. When are the assignments due?

All of the assignments must be completed by the end of the course.

3. How can I check my current grade in the course?

The easiest way to see your current mark in the course is by visiting the Progress tab found at the top of every page. When you visit that tab, you will see a chart at the top of the page that shows your progress in all graded assignments in the course. You will also see a vertical listing of all of the sections of the course, activities and graded assignments. Items labeled as Practice Scores do not count toward your final grade in the course, but they do give you opportunity to practice and apply what you've learned in lectures. Items that do contribute to your final mark in the course are labeled as Problem Scores and have a due date within the vertical list on the page.

4. Why doesn't my progress show up on my progress page, even after I've answered the questions or completed assessments?

Make sure you selected an answer for ALL the questions on the page AND clicked the "submit" button. Your progress is not recorded until you answer all the questions and hit "submit." If you click the "save" button, your answers will be saved for later and you can return to them, but you don't need to save your answers in order for them to be graded.

5. What do I get at the end of the course to acknowledge that I have completed it successfully?

For this course, edX provides two options for registration: Verified and Audit. A verified certificate of achievement shows that you have successfully completed your edX course and verifies your identity through your photo and ID. Verified certificates are available for a fee that varies by course. If you started out auditing the course but wish to upgrade to a verified certificate, simply click the ‘Upgrade to Verified’ button visible on your dashboard. If you audit the course, you have access to all course materials but you will not receive any certificate of completion. However, your student progress page will show whether or not you have passed the course.

6. When will I receive my verified certificate?

If you have earned a verified certificate, it will be available for download through your edX account and at the top of your Progress tab as soon as you have successfully passed the course. For more information, please see the edX page about verified certificates.

7. Can I edit my response on an assignment after I submit it?

Once you submit your final response for an assignment or activity like a poll or a quiz, it is recorded in the system and it cannot be edited. You can, however, save quizzes and return to submit them later. This course is all about your own learning, so if you would like to revise your responses and keep them elsewhere for your own records, we encourage you to do so.

8. Can I download the videos?

Yes. Please do and share them with others. 

9. Can I download the transcripts from the videos?

Yes. Under each video, you should see a link for transcripts. This allows you to download the subtitle text as an .srt file or .txt file. You can also copy/paste the captions that appear to the right of the video when you have the closed captioning button selected within edX.