Zubair Anwar is senior management professional, with more than 21 years of experience in leading and providing business solutions. He is an ASQ Certified Manager of Quality and Organizational Excellence (CMQ/OE), Certified Six Sigma Green Belt (CSSGB) and Certified Six Sigma Black Belt (CSSBB). He holds a BS Degree in Electrical Engineering and MS in Engineering Management and has completed postgrad courses from renowned US universities.
Zubair has extensive experience in Strategy Formulation/Implementation, CAPEX/OPEX and general management in the service sector, as well he’s experienced in the implementation of Six Sigma & Quality Systems in big organizations. He has leadership experience, including his participation in various Steering Committees, Taskforce, and as a general team member in cross-functional process improvement initiatives, benchmarking, and Business Continuity/Disaster Recovery projects.
In his capacity as an influencer, Zubair has several international publications; besides his role being Architect of Service Quality Wheel as new framework of Service Quality Body of Knowledge. He contributed to “The Sage Encyclopedia of Quality and Service Economy”, co-authored “The Certified Supplier Quality Professional – Handbook” and “The ASQ Supply Chain Management Primer”, and contributed to the 7th Edition of “Juran’s Quality Handbook”.
Besides being the Service Quality Division’s BOK Chair, Zubair is also a senior member at ASQ and IEEE, Technical Reviewer in World Conference on Quality & Improvement (WCQI) since 2016, and Adjunct Faculty and Guest Speaker at various universities and organizations. He has worked with several international consultants, including Mckinsey, Boston Consulting BCG, Booze & Company, Ernst & Young, AT Kearney, and Detecon International. Through many of these initiatives, Zubair has received numerous commendations, and the appreciation of those he’s worked with.