FREQUENTLY ASKED QUESTIONS
1. I HAVE TROUBLE VIEWING IMAGES AND VIDEOS CORRECTLY. WHAT SHOULD I DO?
We recommend that you try the following things:
- Use the Google Chrome browser or Apple Safari browser. Do not use Microsoft Internet Explorer as it frequently fails to display content correctly.
- Disable plug–ins.
- Be sure you have Javascript enabled in your browser settings.
- Access the course from an unrestricted network.
- If you are attempting to access the course from behind a firewall, contact your local IT administrator or department to temporarily disable the local firewall. You may even suggest disabling the firewall for the unique edX IP address.
2. CAN I DOWNLOAD LECTURE VIDEOS?
Yes. You can do so by clicking on the “Download Video” button below each video. Note that videos are provided in MP4 format.
3. CAN I ACCESS THE COURSE ON MY PHONE/TABLET?
Yes. As of this writing, edX provides mobile applications for both iOS and Android devices. Using these mobile applications, you may access course video, text, questions/assessments, and images. However, please be mindful that, because this course was designed primarily for the desktop environment, you may experience irregularly presented images as the mobile applications attempt to display them on a smaller screen.
4. HOW CAN I DOWNLOAD LECTURE TRANSCRIPTS?
To download a transcript, please select one of the downloading options (“.srt” or “.txt”). All transcripts contain time–codes that allow the video player to identify when to show a line of text. In the majority of transcripts the time–codes appear without any line separation at the beginning of the file. Scroll down, and you will see the actual text.
5. WILL I RECEIVE A CERTIFICATE FOR THIS COURSE?
To receive a certificate, you must pass the course by obtaining an overall average of at least 60%. After you’ve passed, note that our certificate policies vary depending on whether you’re a government official, IMF staff member, or member of the general public:
- Government Officials: If you have registered for the course through the IMF catalog, you will receive a free certificate via email if you pass the course. Note that the IMFx team waits until after the course has closed to issue certificates, but you should receive yours within two weeks of the course deadline.
- IMF Staff: If you have enrolled for the course through IET, your IMF training transcript will be updated if you earn a passing grade.
- Members of the General Public: If you would like a certificate, you may purchase one by navigating to the course homepage and selecting “upgrade to verified.” Note that you will only be issued the certificate if you pass the course. If you have questions related to edX’s certificate policies, please refer to this link.
6. WHEN AND WHERE WILL MY CERTIFICATE BE AVAILABLE?
- Government Officials: We work to issue certificates via e-mail within two weeks of the course end-date.
- IMF Staff: We work to update your IMF training transcript within two weeks of the course end-date.
- Members of the General Public: If you have upgraded to the verified track, your certificate will immediately become available once you achieve an overall passing grade in the course. You can access the certificate through your edX learner dashboard, your edX profile page, or the “Progress” page of the course. If you have specific questions about the edX certificate, please refer to this link or contact the edX team at info@edx.org.
7. HOW DO I KNOW IF I'M ELIGIBLE TO TAKE THIS COURSE AS A GOVERNMENT OFFICIAL?
If you are employed by an agency of your national government (e.g. central bank, ministry of finance, etc.) or by an international institution (e.g. European Union, Bank for International Settlements, World Trade Organization, etc.), you are eligible to take this course as a government official. The advantage to registering as a government official is that your IMF training transcript will be updated once you complete the course, which will be viewed favorably when you apply to the IMF’s face-to-face courses. To apply to take the course as a government official, please use the IMF catalog.8. WHAT'S THE PASSING GRADE FOR THE COURSE, AND HOW CAN I CHECK MY GRADES?
To pass this course, you must obtain an overall average of at least 60% on all graded questions. Remember that you must pass the course in order to receive a certificate. To check whether your overall grade is at least 60%, please navigate to the “Progress” tab and check your score in the “Total” bar of the bar chart.
9. WHAT'S THE DEADLINE FOR COMPLETING THE COURSE?
To earn a certificate, you must complete the course activities by April 15, 2021.
10. WILL THE COURSE MATERIALS BE ACCESSIBLE AFTER THE COURSE ENDS?
Yes. After the course ends, you will stall have access to the edX platform and the course materials. However, you will no longer be eligible to pass the course and receive a certificate.
11. CAN I REQUEST A PERSONAL EXTENSION OF THE COURSE DEADLINE?
No. Unfortunately, we are unable to grant individual requests to extend our deadlines. However, if you don’t have enough time to finish the course, we encourage you to sign up for the next offering.
12. IF I HAVE A QUESTION RELATED TO THE COURSE MATERIAL, WHAT SHOULD I DO?
We encourage participants to help each other think through course-related questions. If, at some point during the course, you find yourself confused about the lectures or readings, please feel free to post your question in the discussion forum and ask your fellow participants for help. Though collaboration on course concepts is encouraged, note that it is against the rules to reference the answers to graded questions in the discussion forum.
13. IF I HAVE A QUESTION RELATED TO THE EDX PLATFORM, WHAT SHOULD I DO?
If you are experiencing platform-related technical difficulties (e.g., if the videos aren’t working, or you can’t submit your answers to assessment questions, or certain links are malfunctioning…), please let the course staff know by posting in the discussion forum and inserting the label [STAFF] in the title of your post. You can also search the edX help center for the answer to your question.
14. WILL THE PRE- AND POST-COURSE TESTS AFFECT MY ABILITY TO EARN A CERTIFICATE?
No. The pre- and post-course tests are completely ungraded and have no impact on your ability to earn a certificate in the course. They are designed to give the course team feedback on how much you learned in the course without punishing you if you don't perform well. We strongly encourage you to take both tests!
15. I’M A GOVERNMENT OFFICIAL, AND I SIGNED UP FOR THE COURSE VIA THE IMF COURSE CATALOG; HOWEVER, WHEN I NAVIGATE TO THE “PROGRESS” TAB TO CHECK MY GRADE, I GET A MESSAGE SAYING THAT I AM ENROLLED ON THE AUDIT TRACK AND WILL NOT RECEIVE A CERTIFICATE. WHAT SHOULD I DO?
As long as you registered through the IMF catalog, you’re safe to ignore this message. Note that the message is generated automatically by the platform to tell you that you have not paid for the edX certificate. The edX certificate is designed for members of the general public, and since you are a government official, you will be receiving a free IMF certificate.