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FAQ

What types of certificates are offered by IIMBx?

Verified Certification

Verified certificates are available for a fee that varies by course. These certificates require you to verify your identity before you can receive your certificate.

In order to receive a verified certificate for this course, you will need to get a total score of 70% or higher.

To learn more about verified certificates, including the payment and verification process, you can view the edX Verified Certificate page.

How to apply for verified certificate?

Learners can “Upgrade to Verified Certificate” from the Course Dashboard.

This will involve a two-step process:

  1. Upgrade and make payment
  2. Verify identity

Payment can be made using credit card or using PayPal. (Note: Paypal account can be created for free at https://www.paypal.com). For issues with payment and upgrade, please write to edX technical support using the Help button in the top right corner (alongside your profile dashboard) of your screen.

How to download verified certificate?

Learners who have opted for verified certificate and scored 70% and above in the current course run will receive certificates. You can download it from your dashboard.

WHAT IMPORTANT DATES SHOULD YOU BE AWARE OF?

  • Enrollment Start Date: This is the date on which enrollments for a particular course begin.
  • Course Start Date: This is the date on which the course begins and the first week of content is released.
  • Due Date for Weekly Assessment(s): This is the date by which the weekly assessment(s) must be completed in order to receive a grade.
  • Verified Certificate Upgrade: This is the date by which you must begin the process to upgrade to a verified certificate. If you do not initiate the process by this date, you will not be eligible to receive a verified certificate.
  • Verified Certificate Proof Submission: This is the date by which you must complete the process of upgrading to a verified certificate, which includes submitting identity proofs and making the appropriate payment. If you do not complete the process by this date, you will not be eligible to receive a verified certificate.
  • Enrollment End Date: This is the date on which enrollments for a particular course close, after which you cannot enroll for the course.
  • Course End Date: This is the date on which the course comes to an end. No new content will be released after this date. You will be able to view the existing course content; however, you will not be able to submit any assignments or receive a grade. Please note that the discussion forum will no longer be monitored by course staff, and in some cases may be closed, in which case you will not be able to participate in course discussions.

Note: Many of these dates are dynamic and subject to change during the course run. Please be sure to visit the Course Home page and refer to your weekly course email for any change in any of the dates listed above.

How grading and assessment is done?

Graded Assessments

Instructions

Graded assessments have due dates, or the last possible time by which you may submit an assessment. Once the due date has passed, you cannot receive credit for any incomplete problems in the assessment. The name of the graded assessment appears under the name of the learning sequence along with an icon in the course accordion. The image on the right shows an example of how this will appear to learners.

Please ensure the following:

  • Click the Save to save your answer. These answers will not be graded at this stage.
  • Click the Submit at the end of every question to record your choice and get your answer graded.

Note:

  • You need to score 70% to pass the assessment.
  • Please check the number of attempts and due date specified for each assessment.

How Can You Find the Correct Answers to An Assessment?

The correct answers for an assessment will be made available after the due date for the assessment has passed. The "Show Answer" button will become visible and you can click on it to find the correct answer to an assessment question.

Who to contact for help and support?

Course Moderator

In this MOOC, our course team members will participate actively in the Discussion Forum as Discussion Moderators during the course run. They will make important announcements, answer questions and offer any necessary clarifications.

The moderators will typically spend 15-20 hours per week to go through the discussion threads, reply to and edit posts, and communicate important course updates in the forum. Please note that support on Saturday and Sunday will be limited.

You can also contact our FC211x Team at bfmrm-support@iimb.ernet.in.

Discussion Forum

For course-related questions, use the discussion forums. For Graded-question related queries, email your question to FC211x Team at bfmrm-support@iimb.ernet.in, not to seek the answer but to understand and resolve such problems.

All registered participants of a MOOC on edX will have access to a course-specific online discussion forum. Participation in such forums is encouraged because it contributes significantly in the form of peer learning. Discussion forums are commonly used in online courses to provide learners an opportunity to reflect on, discuss and share knowledge gained from the online content. Participation in these forums is strongly encouraged by the course staff.

Download the IIMBx Discussion Forum Guidelines PDF for more information.

Technical Issues

For any technical issues, use the Help on top right corner of the edX course page (screenshot attached below) or contact Student Support Team at info@edx.org.

Use Support to contact edX for technical issues

General

For general edX-related queries, visit edX Help Center.