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General FAQ

1. What is an instructor-paced MOOC?

An instructor-paced MOOC is a massive online course (Massive Online Open Course or MOOC) where the content is displayed weekly for a period of time between 4 and 7 weeks, that is, for the exact amount of time it takes for the course to be completed.

Students can register at any time during the publication of the course and the period of time in which it remains open. In other words, they do not necessarily have to start when the course opens.

2. What is the difference between taking the course in the Audit Track (assistant mode) versus the Verified Track (verified certificate mode)?

  • Audit Track: This option allows you to access the course materials for a limited time, free of charge. However, you will not be able to complete the evaluated activities or obtain a certificate at the end of the course.
  • Verified Track: You will have unlimited access to all the course contents, including the evaluated activities. In addition, you will be eligible to obtain a verified certificate.

3. How can I qualify for financial aid to get the certificate and digital badge?

If you meet specific demographic or needs-based requirements, you will obtain your IDBx scholarship, granting you access to the course graded content free of charge, and giving you a chance to earn your verified certificate and digital badge!

4. How long will I have access to the course?

If you registered under the “verified certificate” track, you can complete the graded activities until the closing date (March 21, 2022), but you will have access for an unlimited time. Even after the course ends, you can still access the platform and review the study materials. If you registered under the "audit" track, you can complete the course for 10 weeks from the day you subscribed.

Throughout the course, you will be informed of when your access expires. Take the opportunity to review or download the materials of your interest before that day. Remember to check the customized schedule in the Dates tab.

5. If I initially chose to take the course as an Audit Track mode, can I change to a Verified Track?

Yes, you have until March 12, 2022 at 18:59, Washington D.C.  to make the change.

6. How do I get a certificate of completion?

Accessing the course training contents is totally free. However, in order to obtain a certificate of completion, you must be registered under the "verified certificate" track and met the following requirements:

  1. Achieve a final grade of 65% or more.
  2. Pay the corresponding fee for each course.
  3. Perform the edX identity verification process correctly, following the instructions in this guide.

7. When and how will my certificate of completion and my digital badge be available?

The certificate of completion and the digital badge will be available to the participants in "Verified certificate" mode, only you are registered in this mode and if you achieved the minimum required score (65/100 points), paid the course fee, and completed the identity verification process, you can download your certificate from your edX account ("Dashboard" section) immediately after you approve in the course. Keep in mind that no certificate of any kind will be sent to your home or mail.

You will also receive a digital badge. For all the courses of this year 2021, the IDBx team will send the digital badges in bulk on three dates:

  • If you obtained your certificate before May 26, you would receive your badge in June 2021.
  • If you obtained your certificate between May 26 and September 29, you would receive your badge in October 2021.
  • If you obtained your certificate between September 29 and February 04, 2022, you would receive your badge in March 2022.

8. What is the deadline to complete the coursework?

If you registered in the Verified Track, you must complete the activities and answer the questionnaires no later than March 21, 2022 at 11:59 pm, Washington D.C. time the date the course ends.

9. Can I change my answer to a question from the questionnaire after I check it?

You have two opportunities to answer the questions on the evaluation questionnaires.

10. In some courses, why does a small pencil image appear on a notebook under some course subsections, on the course’s home page?

It means that this subsection contains at least one evaluation. You have time to answer all the questions in the course until March 21, 2022 at 11:59 pm, Washington D.C. time; the date the course will end.

11. Will I get my money back if I change my mind after paying for my certificate?

To do this, you must write directly to explaining your case. Do not forget to include the payment reference number (order number) and please do not provide information about the card used for the transaction.