TECHNICAL FAQ
1. WHAT ARE THE TECHNICAL REQUIREMENTS FOR TAKING A COURSE ON EDX?
You need a computer with an Internet connection. We also recommend that you use the most recent version of any of the following web browsers: Chrome, Firefox, Safari, or Internet Explorer (the last version).
2. CAN I ACCESS THE COURSE THROUGH MY PHONE OR TABLET?
You can access the course from your cell phone or tablet by downloading the edX application from “Google Play” or “Apple Store”. Similarly, from the browser of your mobile device, edX you can enter the course.
3. THIS IS MY FIRST TIME TAKING A COURSE ON EDX. HOW DO I NAVIGATE THROUGH THE VIRTUAL PLATFORM?
EdX provides navigation instructions for its courses. To access these instructions, visit the course page “DemoX” and then click on Enroll Now. Once you log into your account, the instructions will be available in your active courses section under "DemoX".
4. DO PARTICIPANTS HAVE TO BE CONNECTED TO THE VIRTUAL PLATFORM AT SPECIFIC TIMES?
All course content will be available for participants to access at any time during the course.
In this course, there will be no mandatory online sessions in which the participants must be all present at the same time.
5. WHAT SHOULD I DO IF I HAVE TECHNICAL PROBLEMS WITH REGISTRATION OR ACCESSING THE COURSE?
Many of these problems are caused by problems with the Internet browser. We suggest trying the following: Download and install the current version of Chrome or Firefox on your computer. Make sure your browser settings have cookies and JavaScript enabled. See step-by-step instructions on how to perform this procedure by clicking on this link.
6. HOW DO I CHANGE THE LANGUAGE IN MY EDX CONFIGURATION?
Go to edX and start a session using the email address and password that you used to register in edX. Once you log in to your account, your username and an arrow will appear in the upper right portion of this window. Click on the arrow and choose “Account”. Then go to the Language section to change to your preferred language. So far, the edX platform is available in English, Spanish, Arabic, French, and Mandarin.
7. HOW DO I CHANGE MY EMAIL ACCOUNT REGISTERED IN EDX?
Go to and start a session using the email address and password that you used to register in edX. Once you log in to your account, your username and an arrow will appear in the upper right portion of this window. Click on the arrow and choose “Account”. Then go to the “Email Address” section to change your email.
8. I MADE A MISTAKE WHEN WRITING MY NAME AND I WANT TO CORRECT IT BEFORE MY CERTIFICATE IS ISSUED.
Go to and start a session using the email address and password that you used to register in edX. Once you log in to your account, your username and an arrow will appear in the upper right portion of this window. Click on the arrow and choose “Account” Then go to the “Full Name” section to change your name. Remember that the correction of your name must be done before the end of the course so that you do not have problems with the name that appears on the certificate issued by edX and the IDB.
9. HOW CAN I DELETE MY ACCOUNT?
It is not necessary to delete your account. An unused account without any courses associated with it will automatically disappear from edX.
10. WHAT DO I DO IF I ENCOUNTER PROBLEMS VISUALIZING TOOLS ON THE SCREEN OR WATCHING VIDEOS?
Please, verify the configuration of your browser. JavaScript must be enabled. We recommend that you download and use the latest version of Firefox or Google Chrome. Make sure that your browser configuration is set to enable cookies and JavaScript. See a step-by-step instruction on how to perform this procedure by clicking on this link.
11. WHAT DO I DO IF MY TECHNICAL SUPPORT QUESTION IS NOT ANSWERED HERE?
Please visit the Participant Support site. There you will be able to ask your question.
12. HOW TO ASK A QUESTION ON THE PARTICIPANT SUPPORT PAGE?
- Go to the “Participant Support page”.
- Fill in the required fields (name, e-mail, course).
- Choose the subject of your question. When selecting a topic, additional information will be displayed to give you more details about the subject.
- If you want to add an attachment click on "Select file" and upload it from your computer.
- Finally, click on the “Send” button.
Response time is 24 hours on weekdays and 48 hours on weekends.
13. HOW CAN I FIND THE UTC (UNIVERSAL COORDINATED TIME) CONVERSION FOR THE TIME ZONE IN MY COUNTRY?
Below are the UTC conversions and the time zone of some cities, which will serve as a reference for finding the equivalent with the time zone in your country:
| UTC Time | Madrid | Buenos Aires | México DF | Washington DC | Bogotá - Lima |
14. HOW DO I KNOW WHEN I COMPLETE AN ACTIVITY?
In the "Progress Bar", you can review the grade obtained in each of the activities. The blocks having a pen and notebook indicate that one or more activities there will be graded. The qualifying activities are the evaluation questionnaires and other activities indicated in the "Participant's Guide". Make sure you complete all the activities before the end of the course.