Frequently asked questions
Here is a list of answers to the most frequently asked questions.
Please refer to this page before asking for help in the discussion forum.
Are the lessons free?
Yes, in any case, even when the certificate is payable. Access to public course contents is free. Graded quizzes enabling access to the certificate are accessible for verified learners only.
What’s the certificate of achievement for?
The certificate is optional; but it allows to highlight your success in this course. It is also a motivating factor to complete the course.
The certificate does not confer any credit or university degree.
Note that the amount you pay for the certificate is used to improve and update this course and create new courses. In this way, we can continue to support you in your training project. The certificate can be purchased as you subscribe to the course or at any time up to two weeks before the scheduled end of the course.
How to to unsubscribe from a course?
You can unsubscribe at any time from your dashboard interface. Click on the gear icon in the course frame and select "Unenroll"
With certification : For a period of 14 calendar days after the purchase of the certification (grace period), you can unsubscribe from a course and get a refund. Please consult the help desk for more information.
How does one access the table of contents of the course?
How to navigate the course?
Each of the modules is divided into various sections and units. The sections are displayed in the breadcrumb trail at the top of your interface.
These sections contain the contents of the course. A section can be composed of several pages (or units). In this case, you will see several tabs in the horizontal navigation bar at the top of the page. To go from one page to another, just click on the tabs.
You can also use the navigation arrows at the bottom of the page.
How do you ask questions or get help?
First, make sure the answer is not on this page.
Also check the discussion forum to see if the question has been asked.
- If your question concerns the subject matter of the course, ask your question in the discussion forum.
- If your question is technical and not specific to the course, consult the help desk: https://support.edx.org/hc/en-us.
How do I participate in the discussions?
You can access the forum by clicking on the Discussion tab at the top of the page.
Once you have entered the discussion forum, you have two options :
- Create a topic by clicking the "Add a Post" button in the upper right corner of the page
OR
- Choose the topic in which you wish to participate
Write your message and click on "Submit".
How do I participate in course discussion activities?
Sometimes you will have to participate in a scheduled discussion activity. To participate, click on "Add a Post" or click on a discussion already started to contribute.
How do I get notified of replies to my posts?
You can selectively subscribe to forum discussions by activating the tracking star.
By default, you are subscribed to all the discussions you start.
You can enable email notifications on the discussion board home page. You will receive a daily summary email if there are news in the discussions to which you are subscribed.
I have trouble viewing the videos. Why?
You may be in a location where you cannot watch videos from YouTube. For example, it could be your school or workplace. It is also possible that you have a low speed internet connection.
If so, try viewing them from another location, for example your home or a public library.
Is it possible to download the videos to view them while commuting?
Yes, but you need to download the edX app from the App store ou Android store: https://www.edx.org/mobile.
What is the UTC time format?
Most dates and times are indicated in Coordinated Universal Time (UTC).
As the platform is open to students worldwide, we use this time as a reference format. You can use a UTC converter to see the corresponding time in your country or region.
What is the recommended setup to use this course?
This course works with most modern browsers and operating systems, including Microsoft Windows, Mac OS X and Linux.
- Chrome and Firefox (latest versions) are recommended;
- Edge and Internet Explorer on Windows;
- Safari on Mac OS X.
Please note that it is best to configure your browser in the following way :
- update the browser to the latest version available;
- accept cookies from the site;
- allow pop-up windows;
- enable JavaScript;
- install the latest version of the Adobe Reader freeware (for PDF reading).