Frequently Asked Questions (FAQ)
Which time zone applies to my course?
All the times referred to in the course correspond to the UTC (Universal Time Coordinate) standard used across the world. You can see the current UTC time here, but you can use the World Clock to find out the difference between UTC and your local time. Please bear this in mind for delivery dates and times for the course exams, as these will not be extended.
Can I download the videos?
You are free to download whatever videos you wish. The videos embedded in the platform are streamed, but you can download them using the link below.
Can I download the video transcripts?
You can download the video transcripts in .srt file or .txt file format clicking on the links below the embedded video.
The .srt file format is a transcription standard and is compatible with most video players, such as VLC. In players like this you can add the file to the video while you are playing it.
The transcripts are also available in .txt file format so that you can open them using whatever text processor you wish.
I cannot see the video, it does not appear. What can I do?
Reload the page; if you are not able to see the video after reloading, try changing your browser. If the error persists, please write a comment and let us know.
The video freezes. What can I do?
Reload the page. If it does not work, try downloading it in low resolution.
What type of activities will I find in the courseware?
There are two types of activities. On the one hand, the non-graded activities that you can find related to each lesson of the course; these are based on personal video watching, reading, reflection practice and contribution to the discussion forums, and therefore they are not compulsory. All the learners can do these assessments.
On the other hand, there are graded activities necessary if you want to get a certificate. Only learners in the verified track can do these assessments.
More information here.
How many times can I attempt an assessment in the weekly tests (only verified track)?
Test questions are limited to one attempt.
Please note:
- If you want to give an answer but you are not sure of it, you can click on Save and decide later by clicking on Submit. Please bear in mind that the responses that are "saved" need to be "submitted" before the due date of the exercises. "Saving" does not mean submitting.
- If you want to submit your answer, click on Submit. If you "submit", you will be using one submission. Be careful if there is only one submission available, as it will not be possible to reset the number of attempts
I have been enrolled in the course later on. Can I do the weekly tests?
Only if you have enrolled in the verified track. Exams are open the whole time that the course is available.
I have an answer marked as wrong, but I think it is right. What can I do?
First of all, read the forum. If no one has noticed that, post a comment. If so, write a response to the thread related to your problem.
Can I repeat a weekly test?
No. Each test can only be submitted once. If a problem is found in any of the questions, it will be corrected and you will have another chance to submit that specific question. This is just for the case that a mistake is found.
How can I get a course certificate?
If you are auditing the course for free you will not get any certificate. You need to enroll in the verified track to get a certificate and then you need to get 60% (or higher) of the total grade to pass the course. If you do not know what a verified certificate is, you will find complete information here.
How can I check my progress on the course?
You can check your progress by clicking on the Progress tab where you will see a breakdown of your weekly progress.
Can I communicate with the instructors in the course forum?
The aim of the course forum is to encourage participation and communication among learners. Please review our discussion guidelines.
The instructors will monitor the forum but please do not expect them to answer all your questions. This is impossible due to the large number of people taking part in the course.
After the course ends, will it still be available?
Only learners in the verified track will find it as an "archived" course once it has finished. More information here.