Technical FAQ
WHAT ARE THE TECHNICAL REQUIREMENTS FOR TAKING A COURSE ON EDX?
You need a computer with an Internet connection. We also recommend that you use the most recent version of
CAN I ACCESS THE COURSE THROUGH MY PHONE OR TABLET?
To access the course through your phone or tablet, download the edX application from Google Play or the Apple Store. Alternatively, from the web browser on your mobile
THIS IS MY FIRST TIME TAKING A COURSE ON EDX. HOW DO I NAVIGATE THROUGH THE VIRTUAL PLATFORM?
EdX provides navigation instructions for its courses. To access these instructions, visit the course “DemoX”, and then click on Enroll Now. Once you log into your account, the instructions will be available in your active courses section under Demo Course.
DO PARTICIPANTS HAVE TO BE CONNECTED TO THE VIRTUAL PLATFORM AT SPECIFIC TIMES?
All course content will be available for participants to access at any time, 24/7, during the course.
There will be weekly optional live “Experts on Air” sessions. Moderators will confirm the time in the forums.
WHAT SHOULD I DO IF I HAVE TECHNICAL PROBLEMS WITH ACCESSING A COURSE RESOURCE?
Many of these issues are caused by problems with the web browser. We suggest you try the following:
• Download and install the latest version of Chrome or Firefox to your computer.
• Make sure that your browser configuration is set to enable cookies and JavaScript. See step-by-step instructions on how to perform this procedure.
HOW DO I CHANGE THE LANGUAGE IN MY EDX CONFIGURATION?
Go to edX and start a session using the email address and password that you used to register in edX. Once you log in to your account, your username and an arrow will appear in the upper right portion of this window. Click on the arrow and choose Account. Then go to the Language section to change to your preferred language. So far, the edX platform is available in English, Spanish, Arabic, French
I MADE A MISTAKE WHEN WRITING MY NAME AND I WANT TO CORRECT IT BEFORE MY CERTIFICATE IS ISSUED.
Go to edX and start a session using the email address and password that you used to register in edX. Once you log in to your account, your username and an arrow will appear in the upper right portion of this window. Click on the arrow and choose Account. Then go to the Full Name section to change your name. Please remember that if you are going to edit your full name that change needs to be done before the end of the course in order to avoid problems with your certificate.
WHAT DO I DO IF I ENCOUNTER PROBLEMS VISUALIZING TOOLS ON THE SCREEN OR WATCHING VIDEOS?
Many of these issues are caused by problems with the web browser. We suggest you try the following:
• Download and install the latest version of Chrome or Firefox to your computer.
• Make sure that your browser configuration is set to enable cookies and JavaScript. See step-by-step instructions on how to perform this procedure.
HOW CAN I FIND THE UTC (UNIVERSAL COORDINATED TIME) CONVERSION FOR THE TIME ZONE IN MY COUNTRY?
Below are the UTC conversions and the time zone of some cities, which will serve as a reference for finding the equivalent
| Hora UTC | Madrid | Buenos Aires | México DF | Washington DC | Bogotá - Lima |
HOW DO I KNOW WHEN I COMPLETE AN ACTIVITY?
In the Progress Bar, you can review the grade obtained in each of the graded activities. The graded activities
WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?
If you did not find an answer to your question, please visit the page “Participant support”. There you can ask your question. Our team will respond within 24 hours for questions submitted during weekdays and 48 hours for questions submitted on weekends.