HarvardX: CHA01 Strengthening Community Health Worker Programs

Q. I just enrolled. Am I too late to join?

New participants are welcome at any time!

Q. When is work due? Are there deadlines?

The course is self-paced. The last day to complete work for the certificate is the course close date.

Q. What is a verified certificate track?

The following edX page provides an overview of the verified certificate option.

In this course, the verified certificate track gives you the ability to earn a verified certificate.

The course experience is the same for all learners. The only difference is the ability to earn the certificate.

Q: How do I upgrade to the verified certificate track?

The option to upgrade is available via the edX "My Courses" dashboard or from within the course itself.

Q. Is there financial assistance available?

If you are interested in a Verified Certificate, but cannot afford the fee, there is financial assistance available. You can learn more here and you can apply for financial assistance from edX here.

Q. I have signed up for a Verified Certificate. When will I receive my certificate?

Certificates for self-paced courses are available on demand once you've earned a passing grade. The option to generate the certificate will appear within the "Progress" page and the edX "My Courses" dashboard. Once your certificate has been generated, it will be available within the edX course dashboard. EdX does NOT mail or email certificates to learners.

Q: I have a question about verification or payment for certificates. Whom should I contact?

Please contact edX if you have questions related to certificates. The course team cannot resolve certificate issues on behalf of learners.

Q: What grade do I need to earn in order to pass the course?

To pass the course, learners must earn a 70% or higher.

Q: How do I view my grade?

A summary of your performance in the course is available via the "Progress" tab.

Q: I am doing well on the assessments, but when I look under "Progress," I have a low grade. Why?

Your grade is calculated based on ALL of the assessments in the course, meaning those you have completed and those you have not yet completed. (EdX says you have a "zero" on those assessments until you have attempted them.) You will see your overall grade improve as you progress through the course.

Q: What if I need help with the edX platform?

You can find more help on the edX support page here. And for further help you can contact them directly with your question here.

Q: What if I need help with course logistics?

Please post your questions on the course logistic board here.