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Please note: Participants who are enrolled students in the related courses at Harvard College and Harvard Extension School should see their course syllabus for information about deadlines and grading.

§1 GENERAL QUESTIONS ABOUT THE PROJECT

1. I just enrolled but I see that the project began on September 3rd. Am I too late?
A. New participants are welcome at any time!

2. When is work due? Are there deadlines?
A. The project schedule is flexible for participants working towards a HarvardX/edX certificate. If you are working towards a certificate, simply work at your own pace to complete the self-assessments by the closing date. Note: participants who are enrolled students in the related courses at Harvard College and Harvard Extension School must submit their work according to the schedule outlined in their course syllabi.

3. How do I earn a HarvardX/edX certificate?
A. All participants who achieve a cumulative total of 50% or greater on all self-assessments will earn a certificate. [For more information about scores, see §6.1–6 below.]

4. How can I see my current scores and what I've submitted?
A. Look under Progress in the Navigation Menu at the top of the page. [For more information about the Progress Page, see §6.7–8 below.]

5. Where will important news and updates be posted?
A. Be sure to check Course Info frequently. Important news, updates, and corrections will be posted here throughout the project.

6. When does this project end?
A. The closing date is December 31, 2013.

§2 READINGS

1. Where can I find the schedule of readings for each Hour?
A. You can find the schedule of readings under Advice for Participants in the Navigation Menu. Each Hour also has an introduction which outlines the activities for that Hour. This is available in the Courseware section of the project website.

2. What is “fast reading” and “slow reading”?
A. Look under Advice for Participants in the Navigation Menu at the top of the page.

3. English is not my first language. Do I need to use the specific translations provided in the Sourcebook?
A. Participants may choose to do their “fast reading” in another language, but “slow reading” should be done with the translations provided, since these translations track key terms in transliterated Greek.

4. I already have a translation of the the Iliad (or other text). Can't I just read that?
A. The editions in the Sourcebook have been specially prepared for this project. They include transliterations of key term that are tracked throughout.

5. Is H24H available as an epub?
A. Yes. Look under Course Info in the Navigation Menu for a link to download the file. The link will be on the right side of the page.

6. Is the Sourcebook available as an epub?
A. Yes. Look for the download link on the right side of the Course Info page, just below H24H.

7. I downloaded the epub file, but when I open it I see weird characters. Is it broken?
A. The epub file is a non-proprietary format used by many e-readers. You can download and use a free program called "Calibre" to read an epub file on your computer. Calibre can also be used to convert an epub to a Kindle-friendly format.

8. I prefer printed texts. Can I buy H24H in print?
A. It is currently available through Harvard College Press.

9. Can I buy a printed version of the Sourcebook?
A. We do not currently offer this, but we are currently preparing a PDF version. There are many online services that will print, bind, and ship PDF documents across the globe. We will share some suggestions when we post the PDF.

§3 VIDEOS

1. How do I watch the videos?
A. You can access all the videos for each Hour in the Courseware section. Please be aware that each video may contain multiple clips. For example the video “Hour 0 Focus Passages” contains 3 clips. Each clip will be marked by a filmstrip icon in the subsection navigation bar (see the unit called "A note on the Courseware" in the project's introductory section). To watch any subsequent clips, simply click on the filmstrip icon.

2. For technical reasons, I can't watch the videos in Courseware. Can I download them?
A. If you look directly below the video frame, you will see a link for downloading the file.

3. For technical reasons, I can't even download the videos. Can I download audio files?
A. Look directly below the video frame to find the link for downloading the audio file.

4. Are all the video/audio download links available in one place?
A. Not at the moment, but we hope to provide that in the near future.

§4 SELF-ASSESSMENTS

1. Why are the self-assessments marked with clock icons? Are they timed?
A. This is a symbol used to mark self-assessments on the edX platform. The self-assessments are not timed.

2. I submitted the strongest answer, but the system didn't give me proper credit. Instead of a green check I received a red X. It is located right next to my answer. What should I do?
A. Take a screen shot that includes your answer and the response you received (red X). A screen shot (alternatively called a screen capture, screen grab, or print screen) is a snapshot taken by your computer of what is visible on your computer screen at a certain moment. [For information about taking a screen shot, see §5 Q8 below.] Include the screen shot in a post for the Heroes team on the Discussion Board. A member of the Heroes team will respond as quickly as possible.

3. I submitted the strongest answer, but I received a red X. It is located below and to the left of all the answers. What should I do?
A. It is likely that you clicked “Final Check” without selecting an answer. Please be sure to select an answer before clicking “Final Check”. If you are certain you selected an answer first, take a screen shot immediately. [For information about taking a screen shot, see §5 Q8 below.] Include the screen shot in a post for the Heroes team on the Discussion Board. A Heroes team member will respond as quickly as possible.

4. I disagree with the explanation provided about the answers to a particular question. Or I'd like to discuss the answer openly for another reason. How can I discuss this without giving away the answer?
A. There are special threads in the Discussion Board where you can openly discuss the self-assessment answers for each Hour. Look for posts with the title “Notable Threads”.

§5 DISCUSSION BOARD

1. How can I follow a thread in the Discussion Board?
A. Click on the grey star icon in the top right hand corner of the post.

2. I only want to view the threads I'm following. Is that possible?
A. In the Discussion Board, click on “Show all Discussions” at the top of the list of threads. From the drop-down menu select “Posts I'm Following”. When you are ready to see all posts again, click on “Posts I'm Following”. From the drop-down menu select “Show All Discussions”.

3. How can I follow a particular person in the Discussion Board?
A. The edX platform does not currently offer this function. But there is a way for you to see threads with contributions by a specific participant. Just click on that person's username near the top of a post or reply. That link opens a page where you can view recent activity by the participant. You can use your browser to bookmark this page.

4. I posted a question in the Discussion Board. How will I know if someone responds?
A. When you start a new thread, it will automatically be marked as a discussion to follow. You can get updates about all the threads you follow by going to the Discussion Board Home and clicking on the check box for “receive update”. You only need to do this once. After that, you will receive a daily email digest about activity from posts you are following.

5. I found a post that I think is inappropriate. What should I do?
A. You can “flag” the post. A Heroes team member will review these flagged posts.

6. I'm experiencing technical problems that appear to be related to the platform (new posts won't appear in the Discussion Board, I'm getting 404 errors, etc.). What should I do?
A. Please use the Help tab on the left hand side of the screen to report this problem directly to the edX team.

7. I'm experiencing a problem related to content in the project (I found an error in the transcript, I'm having a problem with a self-assessment, video, text, etc.) What should I do?
A. Please check Course Info to see if this problem has been reported. If not, please take a screen shot and notify the Heroes team by posting in the Discussion Board. [For information about taking a screen shot, see §5 Q8 below.]

8. I've been asked to provide a screen shot. How do I take a screen shot?
A. For a Mac: press command + shift + 3 This will take a snap shot of your entire screen and place a copy on your desk top. For a PC: Use your “Print Screen” [PrtScn] Key. This will save a screen shot to a designated location on your computer. Many helpful tutorials are available online.

§6 PROGRESS and SCORES

1. What work is scored?
A. Only self-assessments are scored. There are two types of self-assessment in this project: Content Questions and Annotation Exercises.

2. Is participation in the Discussion Board required?
A. Participation in the Discussion Board is completely optional for those seeking an edX certificate, but many participants find it is a valuable addition to their experience.

3. Who is required to answer the Discussion Question at the very end of the Annotation Exercise?
A. Participants working towards an edX certificate are not required to post a response to the Hourly Discussion Question included at the bottom of the Annotation Exercise. Participants who are enrolled students in the related courses at Harvard College and Harvard Extension School are required to post a response to the Hourly Discussion Questions. Still, we encourage you all to participate!

4. How much is each self-assessment worth? How are the self-assessments weighted?
A. Each Hour has four content questions worth one point each. Each Annotation Exercise has 4 two-part questions worth 2 points each. Only the tagging portion is scored; the open-ended response portion is not. Content Questions are weighted to contribute 40% of the overall project score. Annotation Exercised are weighted to contribute 60%.

5. I saw a half-green check mark when I submitted an answer in the Annotation Exercise. What does that mean?
A. When you click "Final Check" to submit your answer in the Annotation Exercise, you will receive an immediate response. A half-green check mark tells you that you selected an answer which is strong in some ways, but less strong in other ways. In the Annotation Exercise, a full-green check mark is worth two points. A half-green check mark is worth one point. A red X is worth zero points.

6. What score do I need to earn a certificate?
A. Participants who achieve a total score of 50% or greater will earn a certificate. The 5 lowest Content Questions scores and 5 lowest Annotation Exercise scores will be dropped when calculating this total.

7. What are those ten "x" marks on my Progress Page?
A. Those will mark your lowest scores. At the start of the project they will be shown on the self-assessments for Hours 20-24. Once all self-assessments are completed, they will move to the ten lowest scores which will be dropped.

8. Can anyone besides for me see my Progress Page?
A. Only staff members will have access to your Progress Page.

§7 MY NOTES

1. What is My Notes?
A. My Notes is an annotation tool available on the edX platform. It allows you take and save private notes on the texts in the Sourcebook and H24H.

2. How do I use My Notes?
A. To make and save a note, open a section of H24H or the Sourcebook. Highlight a portion of text by selecting it with your cursor. A My Notes icon will appear at the end of the selection. Click on the icon to open a new Comment window. Type in your comments. You may also create tags to help categorize your notes. Click “Save” to save your note.

3. How can I see my notes? Can anyone else see them?
A. To see your notes, look under My Notes in the Navigation Menu at the top of the screen. Your notes are only visible to you.

4. When I go to the My Notes page and click on the Source link for a note, it takes me to a different version of the text. Is it broken?
A. This is a known problem with the current version of the tool. The edX team is constantly working to improve the platform. Any new tools or upgrades will be announced in Course Info.

5. Can I export / print / share my notes?
A. The edX platform does not provide these functions at this time.