Verified Certificate

Supported by the following organizations

This is to certify that Katrena Danielle Warren successfully completed and received a passing grade in CS0121EN: Technical Support Basics for Everyone a course of study offered by IBM, an online learning initiative of IBM.

Noted by

Rav Ahuja

Rav Ahuja

Global Program Director IBM Skills Network

Amy Norton

Amy Norton

Instructor and Content Developer Skill-up Technologies

About edX

edX offers interactive online classes and MOOCs from the world’s best universities, including MIT, Harvard, Berkeley, University of Texas, and many others. edX is a mission driven initiative created by founding partners Harvard and MIT.

About edX Verified Certificates

An edX Verified Certificate signifies that the learner has agreed to abide by the edX honor code and completed all of the required tasks of this course under its guidelines, as well as having their photo ID checked to verify their identity.