Source: INE (Instituto Nacional de Estadistica) July 15, 2013.
Director of the Center: Professional with training in health care or care of the elderly, and with experience of the industry as well as management and team leadership, responsible for establishing and the maintaining the quality policy of the company. One of the key areas of work is maintaining the quality of care of both users and their families, needing to know in detail the needs, tastes and preferences of each user. Similarly, the director coordinates all the professionals in the performance of their duties, is responsible for the economic management of the center as well as Human Resources, monitors the day to day business and services provided, has the ability to innovate and the freedom to create new activities, provided they maintain the company’s style and have been previously approved by Vitalia.
Deputy Director: Professional who has, in addition to relevant health education, industry experience of care of the elderly and knowledge of technology, accounting, quality control, health and safety, and project coordination. He or she supports the director as necessary, being trained in all the necessary areas, and is also responsible for the coordination and control of service quality, management of employees, suppliers and other internal personnel, financial management, management of quality control and management of health and safety issues.
MD: Has a professional qualification in medicine (a specialty in family medicine or geriatrics being preferred), with at least six months’ experience in the care and treatment of the elderly, and is responsible for the proper management of the department, using the Hoffmann Method to that end.
Copyright © 2010, 2013, 2014, 2015 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to www.hbsp.harvard.edu/educators. This publication may not be digitized, photocopied, or otherwise reproduced, posted, or transmitted, without the permission of Harvard Business School.
This online case study is authorized for use only in the HarvardX course "Innovating in Health Care," Spring 2015. Copyright 2015 by the President and Fellows of Harvard College. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without the permission of Harvard Business School. This free online content will expire at the conclusion of the course. Course participants may procure PDF versions of this content as well as the entire required and optional reading list by purchasing a coursepack here: https://cb.hbsp.harvard.edu/cbmp/pages/content/harvardxbus51x.